Privacy Policy
Last Updated: May 10, 2025
Introduction
At ExplorerVPN, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPN service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.
Processing of Your Personal Data
In accordance with our strict no-logs policy, we do not track your online activity. However, to provide our services, we do require certain personal data (such as your email address and payment details). You may also voluntarily provide personal information in contexts unrelated to direct service usage, for example, by accepting cookies on our website or participating in promotional campaigns. In all such cases, we collect only the minimum necessary information required for the purposes described. ExplorerVPN processes personal data to a limited extent in order to provide its services, facilitate payments, and ensure the functionality of its websites and mobile applications. We may process the following categories of personal data:
Account Creation Information
Email address: Required to create your ExplorerVPN account, reset your password, and access services.
Subscription Information
Subscription data: Includes your email address, selected subscription plan, subscription term, ID, billing frequency, status, auto-renewal status, and settings such as enabled/disabled MFA.
Payment-Related Information (for Paid Services)
Our payment partners process billing data (e.g., purchase date, payer IP, ZIP code, cardholder name, card details). We may also store:
Limited data (e.g., purchase date, partial card number, expiry date) when necessary.
Country information: Used for VAT calculation.
Fraud prevention data: To prevent fraudulent payments, fraud detection tools may verify personal data.
Zero authorization data: Used solely to verify the validity of submitted payment methods.
A/B price testing data: Collected to optimize pricing and improve service experience.
Communication Data
We collect and process various communication-related data:
Email address: Used to send updates, respond to inquiries, or deliver marketing content.
Customer support inquiries: Retained as necessary to resolve issues.
Communication optimization tools: May track email interactions and device info.
Chatbot: May collect contact details, device info, and IP address.
Live chat widget: May collect OS/browser type and IP address.
Data Collected via Applications and Websites
We collect certain data through our applications and websites:
Service usage data: Information about services and features used.
Access logs: Includes IP address, browser, and OS to ensure functionality and security.
Cookies: Used for essential site operations, analytics, and advertising. See Cookie Policy.
Referral Program Data
Participation requires providing certain personal data (e.g., name, email, phone) about the referrer and referred individual. Referrers are responsible for lawful disclosure. Referred individuals may opt out anytime.
Promotional Campaign Data
Participation in promotions may require submitting personal information (e.g., name, email, phone). Participation is voluntary and may be withdrawn at any time.
Social Media Data
We may collect publicly available data from social media interactions, including name, username, profile image, and public comments.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict processing of your personal data. To exercise these rights, please contact us using the information provided below.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@explorervpn.com.